1484 - Front End Manager

Ensures all customers receive fast, friendly, and accurate checkout service by passionately implementing the spirit of Legendary Service. Manages and schedules shifts and duties for Checkers, Courtesy Clerks, Office/Bookkeepers, Customer Service Counter, and Front End Manager Assistant. Oversees daily cash office/bookkeeping duties, customer service counter, and checkout while supporting store sales and focusing on customer service.

Responsibilities

• Champions company and division customer service programs to meet or exceed customer satisfaction measurement goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertsons/Safeway’s philosophy of personalized service.
• Provides fast, friendly, courteous, and legendary customer service.
• Improves customer relations and performs checking duties and supervisory functions on cash registers; serves as backup checker when necessary.
• Engages in suggestive selling and other sales techniques.
• Directs and supervises front-end activities, including monitoring customer traffic and service level, coordinating front-end service programs, maintaining cleanliness standards, and ensuring safety and appearance.
• Monitors and orders front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).
• Ensures front-end is fully operational and projects a positive image.
• Handles and is accountable for cash flow and controls, including safe transactions, money issues and pickups, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies.
• Manages scan system emergency procedures, UPC codes not on file, scan pricing errors, and other retail integrity issues.
• Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks, and office/bookkeepers.
• Assists with training front-end employees and monitors compliance.
• Supervises employees, makes recommendations for employment status changes, and enforces discipline.
• Maintains constant awareness of customer and employee safety.
• Enforces dress and grooming standards for all employees.
• Assists with controlling shrink.
• Performs all job duties and responsibilities safely, accurately, and with honesty and integrity.
• Performs other necessary and required duties as directed.

Skills & Physical Requirements

• Strong communication, leadership, team building, and interpersonal skills; ability to maintain composure under pressure.
• Ability to professionally handle difficult situations while projecting a positive image.
• Frequently lift and maneuver objects up to approximately 55 lbs.
• Ability to stand or walk for long periods and move quickly.
• Ability to operate and troubleshoot store computers, checkstand equipment (printers, scales, scanners, cash registers), and public announcement systems.
• Knowledge of interviewing techniques, basic employment law, and computer software; analytic ability to handle administrative details like planning and scheduling.
• Ability to supervise others, analyze facts, and recommend disciplinary action or hiring decisions.
• Good understanding of company practices, front-end policies, and procedures; ability to judge and react to business activities.
• Mental alertness to ensure safe and accurate completion of work activities.
• Knowledge of product variety, perishability, safety, sanitation procedures, and department policies.
• Ability to present a positive image to the public.
• Exposure to potential hazards related to equipment and work aids.
• Knowledge of basic mathematics and weights and measures.

Work Environment

Working conditions consist of a temperature-controlled store environment with occasional exposure to outdoor environments and varying temperatures. This is a safety-sensitive position where job responsibilities include tasks that could affect the safety or health of the employee or others.

Pay

The pay range is $20.77 to $29.15 per hour, but no less than the local minimum wage. Starting rates vary based on location, experience, qualifications, and applicable collective bargaining agreements.

Benefits

• Medical, dental, vision, disability, and life insurance (dependent on length of service, hours worked, and collective bargaining agreements).
• Sick pay (accrued based on hours worked).
• PTO/Vacation pay (accrued based on hours worked).
• Paid holidays (9 days annually).
• Bereavement pay.
• Retirement benefits (pension and/or 401k eligibility).