148 - Food City Customer Service Team Lead - 32nd St & E. McDowell

Responsibilities

• Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you.
• Creating a store environment members want to work in, and customers want to shop in.
• Operating a cash register and manning the store’s customer service counter.
• Directing all operations on the front end of the grocery store.
• Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service.
• Observing and enforcing all store rules and company policies.
• Helping to select and train new team members.
• Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team.
• Ensuring compliance with all health department and weights and measures department policies and requirements.
• Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).
• Ensuring company safety guidelines are being followed by all team members.
• All other related duties as assigned.

Physical Demands

• Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending

Perks & Benefits

• Competitive compensation, paid weekly
• Retailer retirement benefits
• Medical, dental, and vision insurance for yourself and eligible dependents
• Tuition reimbursement for qualified courses
• Scholarship opportunities for continued education
• Store discount programs (10% off household groceries)
• Fun work environment where you have the opportunity to nourish your community

Qualifications

• Must be 18 years of age.
• Must be 21 years of age for any position that serves alcohol.

Internal Transfers/Promotion/Rehire

• Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR.
• You may be asked to accept a part-time position if that is the only position available.
• Rehires must be approved by an HRBP.