142 - Food City Customer Service Team Lead - 59th Ave & W. Bethany Home Rd

About the role

An entry-level manager, the Customer Service Team Lead, will assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store’s operation and performance. The Customer Service Team Lead directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled.

Responsibilities

• Engage with customers through smiles and greetings, offering product information and always providing a genuine thank you.
• Create a store environment members want to work in, and customers want to shop in.
• Operate a cash register and man the store’s customer service counter.
• Direct all operations on the front end of the grocery store.
• Work directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service.
• Observe and enforce all store rules and company policies.
• Help to select and train new team members.
• Serve as the leader of the department, acting as an excellent role model, coach, performance evaluator and trainer for the team.
• Ensure compliance with all health department and weights and measures department policies and requirements.
• Order and merchandise the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).
• Ensure company safety guidelines are being followed by all team members.
• Perform other related duties as assigned.

Employees may occasionally experience the following physical demands for an extended period: standing, sitting, lifting and stocking (up to 50 lbs.), pushing, keyboarding, telephone use, walking, bending.

Requirements

• Must be 18 years of age.
• Must be 21 years of age for any position that serves alcohol.
• For internal transfers/promotion/rehire candidates: your current leader must recommend that you apply for this position and provide an endorsement upon request from HR.
• You may be asked to accept a part-time position if that is the only position available.
• Rehires must be approved by an HRBP.

Benefits

• Competitive compensation, paid weekly
• Retirement benefits
• Medical, dental, and vision insurance for yourself and eligible dependents
• Tuition reimbursement for qualified courses
• Scholarship opportunities for continued education
• Store discount programs (10% off household groceries)
• Fun work environment where you have the opportunity to nourish your community