1350 Product Contracts Management - Project Specialist - PM

About the role

FFF Enterprises is a leading distributor with annual sales of $4 billion. The Project Specialist manages multiple operations including SAP programming, order allocations, analysis, planning/forecasting, pricing accuracy, manufacturer and internal communications, and order management. This role supports the Product Management Team with vendor and item setup, operational issues, and the maintenance and analysis of ADFI (manufacturer fees). The ideal candidate is adept at multitasking, time management, and problem-solving.

Responsibilities

• Serve as a liaison and account manager, identifying special requirements and ensuring processes meet internal and external expectations.
• Continuously improve processes and service quality for internal and external customers.
• Collaborate with sales reps, SDRs, product management, customer service, contracts/pricing, marketing, and warehouse teams to align expectations.
• Troubleshoot inventory and delivery issues, working with internal operations and vendors to ensure excellent service.
• Attend operational meetings, propose improvements, and communicate challenges clearly via verbal, electronic, or phone channels.
• Evaluate and resolve technical problems, developing solutions as needed.
• Develop high-level SAP programming needs with IT.
• Coordinate contractual responsibilities and maintain accounts based on agreements.
• Update and maintain manufacturer contract terms in SAP and the Manufacturer Terms Spreadsheet in TEAMS.
• Coordinate with the Product Management Data Analyst to ensure accurate and validated contract fees in SAP, resolving discrepancies within 30 days.
• Assist Product Managers with contract development, review, and reconciliation of incentive and fee-for-service payments.
• Communicate with manufacturers and customers (e.g., CVS and other corporate accounts) as needed.
• Maintain strong relationships with internal and external customers, upholding the company’s image and corporate philosophy.
• Compile reporting requirements for IT, assist with testing and validation, and schedule reports using the reporting tool.
• Prepare and submit ad hoc reports, including analytical analysis of sales and inventory.
• Manage operational functions during flu season, including order manipulation, tracking cancellations, GPO membership affiliation, member list maintenance, and pricing validation.
• Master the Capacity Tool to ensure efficient order allocations (fair share allocations).
• Communicate adjustments affecting order entry, accounts receivable, commission, or reporting to relevant parties.
• Follow through to ensure operations address changes affecting programs.
• Consult with Manager on unusual problems and support team members with questions or assistance.
• Assist in training team members on procedures and processes.
• Adhere to company policies, federal/state regulations, and laws.
• Demonstrate dedication to position responsibilities, goals, and company values.
• Represent the company professionally in appearance and conduct.
• Work effectively with coworkers and customers, sharing ideas constructively and respecting diversity.
• Comply with Injury and Illness Prevention Program policies and report safety hazards.
• Ensure conduct aligns with Compliance Program Policies and report concerns or violations.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum one (1) year of experience in sales support, reporting, and/or customer service; medical industry experience is a plus.
• Completion of an ASHP-approved residency in California or North Carolina is preferred.

Skills

• Strong analytical skills and attention to detail.
• Proficiency in Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize work, and work with limited supervision.
• Strong organizational and time management skills.
• Ability to solve moderately complex problems and work independently.
• Effective interpersonal skills and ability to work as part of a team.
• Professional demeanor and ability to represent the company positively.

Physical Requirements

• Vision, hearing, speech, and movement requiring the use of wrists, hands, and/or fingers.
• Ability to view a computer screen for prolonged periods and sit for extended periods.
• Ability to lift and maneuver items of at least 20 lbs.
• Ability to work scheduled hours and days required for the role.
• Occasional travel may be required.
• Normal office working conditions.

Mental Demands

• Ability to learn, think critically, and concentrate under pressure, especially during busy periods.
• Strong attention to detail and ability to work as a team member to ensure excellent customer service.
• Ability to interact effectively with coworkers and customers, exercising self-control and diplomacy.
• Ability to exercise discretion and sound judgment.
• Proactive in finding solutions.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Discount Program
• Vision Insurance Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Group Life and AD&D Insurance
• Voluntary Supplemental Life Insurance Plans
• Short Term Disability
• Long Term Disability Income Protection
• 401k Profit Sharing Retirement Plan with discretionary match
• Discretionary Bonus
• Supplemental Insurance Plans
• Prepaid Legal/Identity Theft Plan
• Paid Holidays, Vacation, Sick Days, and Float Day (varies by state):
  • Seven (7) paid holidays
  • Two (2) weeks vacation
  • Five (5) sick days
  • One (1) float day (CA, NC, TX); 120 hours PTO for all other states
• Tuition Reimbursement Program
• Notary Services
• Employee Referral Bonus
• Vendor Discount Programs
• Corporate Individual Travel Program