(114) Customer Service Representative
About Us
Bluebonnet Trails is a nonprofit company that has been providing community services since 1997. Over the past two decades, services have expanded to include resources for autism, early childhood intervention, substance addiction, primary health care, and more. Bluebonnet Trails currently serves eight counties. Our vision is health and fulfilled lives, and our mission is shaping and investing in a system of care valued by our communities, designed to improve the health and independence of the people we serve.
About the Role
The Customer Service Representative provides a variety of clerical duties which include, but are not limited to:
- Answering phone calls and greeting clients and families
- Checking in clients (virtually or in person)
- Scheduling appointments and insurance verification
- Completing financial reviews and processing payments (payment plans and copays)
- Data entry and completing reports
- Providing productivity measures
- Coordinating provider appointments and managing their schedules
- Providing reminder calls to clients
This position works with various workstations and interacts with a variety of individuals and agencies, collaborating with all medical and clinical teams within Guadalupe County.
Requirements
- High School diploma or GED
- Valid Texas Driver’s License
- Knowledge of Microsoft applications
- Initiative, diplomacy, organizational, and time management skills
- Ability to organize workspace and activities using initiative
- Ability to follow oral and written instructions
- Ability to learn how to input information into an electronic health record
- Ability to stay calm and focused in a fast-paced environment
- Ability to work with clients, families, and staff utilizing tact and diplomacy
- Ability to work collaboratively with other members of adult, child/youth, crisis, intake, respite units, and contractors
Preferred Qualifications
- At least one year of experience within a medical or hospital setting
- Working knowledge of medical insurance
- Bilingual (English/Spanish)
- Front desk and experience with financials in a behavioral health setting
Pay
Hourly Salary Range: $17.30 – $21.05
Differential Details:
- $0.75/hour – Bilingual
- $1.00/hour – 2-year tenure with BTCS
- $1.00/hour – Career ladder specialty
- $1.00/hour – 2 years of previous experience in a similar role
Annual Salary Range: $35,984.00 - $43,784.00
Location
Seguin, TX (Guadalupe County)