10132 - Sr. Salesforce Engineer (Migration Lead)

Role Overview

We are seeking a hands-on Salesforce Technical Lead to own end-to-end Salesforce platform solutions within the Consumer Affairs domain. This role is responsible for development oversight, production support, enhancements, and long-term platform strategy.

Key Responsibilities

• Lead the design, development, and support of Salesforce solutions (Lightning, Apex, APIs)
• Serve as the primary technical lead and bridge between business and engineering teams
• Gather and translate business requirements into functional and technical specifications
• Provide functional & technical insight & guidance and documentation to DevOps/offshore teams; lead testing and validation efforts
• Own production support, including incident management, troubleshooting, monitoring, and root cause analysis
• Drive release management, deployments, and system integrations (REST/SOAP APIs)
• Support and enhance existing Salesforce Cloud applications
• Participate across the full SDLC: design, development, testing, deployment, and ongoing support
• Handle critical production issues and provide escalation support as needed
• Lead system/process improvements and continuous platform enhancements
• Contribute to major transformation initiatives, including Siebel to Salesforce migration

Basic Qualifications

• 8 –12+ years of experience in Salesforce development, engineering, or technical leadership roles
• Strong knowledge of Salesforce platform capabilities, including custom implementations and configurations
• Experience with:
• Lightning, Apex, SOQL/SOSL
• APIs and integrations (REST/SOAP)
• Workflow, Flow Builder, and Process Builder
• Proven ability to gather requirements and translate business needs into technical solutions
• Experience leading offshore or distributed teams and coordinating cross-functional efforts
• Strong production support background, including incident management and root cause analysis
• Excellent communication skills with the ability to collaborate with business stakeholders and technical teams
• Prior experience as a Software Engineer with progression into SME, consultant, or technical leadership role

Preferred Qualifications

• Experience leading Salesforce transformation or migration programs (e.g., Siebel to Salesforce)
• Strong background in integration-heavy enterprise environments
• Demonstrated ability to act as both a technical lead and functional/business partner
• Experience with release management and deployment best practices
• Leadership mindset with strong ownership and accountability
• Familiarity with Consumer Affairs or customer service platforms (Service/Automotive Cloud preferred)
• Experience driving process improvements and enterprise-scale system enhancements

Salary Range

$103,170 - $158,873

Team Culture

Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:

• Passion for Technology
• Agility
• Teamwork
• Growth
• Inclusivity