09528 Assistant Store Manager

About the role

The Assistant Manager at CosmoProf is responsible for supervising and supporting the direction planning of associates to deliver exceptional client experiences, maximize sales/KPIs, and drive customer loyalty in assigned stores. They also ensure all brand standards are met and maintain a positive environment for associates and customers.

Responsibilities

• Supervise and support the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
• Ensure all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc.
• Act as the main point of contact to resolve customer issues and concerns.
• Analyze store trends and anticipate customer demands.
• Engage, train, and develop their teams to achieve positive results.
• Leverage internal hiring platforms and actively recruit to build a strong network of external candidates to fill positions when required.
• Identify strengths and opportunities for each associate and address them through coaching or counseling.
• Hold team accountable to Company policies and expectations.
• Maintain positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.
• Build strong working relationships with Store Manager peers.
• Maintain consistent and timely communication with AM/DM.
• Foster an environment of diversity, inclusion, and belonging.
• Ensure execution of all company processes through training, management, analysis, and continuous improvement.
• Leverage internal and external resources to support digital strategies such as Omni-channel fulfillment (SFS/SDD/BOPIS).
• Manage inventory through ordering and shipment processing.
• Manage payroll hours to the needs of the business and schedule appropriately.
• Ensure all store opening and closing procedures are performed correctly.
• Timely and accurately follow through with Company directives, assignments, and projects.
• Ensure the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.
• Protect company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
• Analyze and utilize all available reporting, tools, and technology.
• Ensure stores are compliant with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Effective communication with team and management
• Scheduling availability to meet the needs of the business

Qualifications

• Cosmetology license desirable, but not required

Benefits

Associates receive a competitive benefits package including medical insurance with pharmacy benefits, dental & vision insurance, a 401k retirement plan, generous product discounts and free samples, and a host of voluntary benefits such as life and disability insurance, associate advocacy benefits, and more. Associates also receive six (6) paid Holidays, three (3) to four (4) Floating Holidays, and anywhere from eighty (80) hours to one-hundred and sixty (160) hours of vacation time each year. The number of Floating Holidays and vacation accrual are dependent on years of service.

Working Conditions / Physical Requirements

• Requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes.
• The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
• May be required to work in other stores from time to time.
• The work area is adequately lighted, heated, and ventilated.

About CosmoProf

CosmoProf is a leader in wholesale and retail distribution of beauty supplies. Our Company is dedicated to providing our customers with access to high-quality professional beauty products and exceptional customer service. We believe in finding beauty in diversity and fostering an inclusive environment where everyone can thrive. We are committed to equal opportunity and provide a supportive workplace for all employees.