08669 COLOR & CURL

About the Role

The Color & Curl Concierge / Colour & Curl Specialist serves as our industry steward, showcasing our leadership in color-related services and talent development across technical, social media, business, and selling skills. Beyond daily sales responsibilities, this role drives sales by enhancing customer retention, building lasting relationships, and increasing brand awareness and hair color market share. The specialist provides color and curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists, both in-store and virtually.

Responsibilities

• Determine customer color and care-related needs and offer professional advice and recommendations to ensure customers have the knowledge and products to meet their clients' needs.
• Communicate upward and cross-functionally regarding customer interactions, visits, orders, sales progress, follow-up plans, and any assistance needed with customers, associates, and vendors.
• Resolve customer concerns and questions in a timely, appropriate, and effective manner.
• Maintain high standards for color and curl merchandising, placement, store signage, and display techniques to align with brand guidelines and create an inviting atmosphere.
• Stay informed about emerging trends, adapt to market changes, and build industry knowledge to share with business partners while refining personal sales techniques.
• Perform store opening and closing procedures, including occasional bank deposits and cash handling or other monetary transactions.
• Demonstrate CosmoProf/BSG Culture Values and adhere to the company’s code of ethics and behavior.

Requirements

• One year of retail or other sales-focused experience.
• Licensed cosmetologist highly preferred in the US and Canada.
• Reliable transportation to service designated stores and markets.
• Ability to travel to shows and/or sales meetings a minimum of 3 times a year.
• Strong business acumen and ability to interpret and act on sales reporting.
• Working knowledge of retail sales, inventory control systems, and visual merchandising is strongly preferred.
• Strong knowledge of POS applications, computers, iPads, mobile devices, and social media platforms.
• Commitment to working scheduled hours with flexibility to work additional hours based on business needs.
• May be required to work in other stores or in the field occasionally.
• Strong time management and organizational skills, with the ability to manage multiple projects simultaneously.
• Professional image and positive public interaction skills.
• Strong written and verbal communication skills at all organizational levels.
• Must pass a Color Certification Test within 60 days of hire to remain in the position.

Working Conditions

The work environment involves everyday risks or discomforts typical of offices, meeting and training rooms, retail stores, residences, or commercial vehicles. Normal safety precautions are required, such as safe use of office equipment, avoidance of trips and falls, and observance of fire regulations and traffic signals.

Benefits

• Generous product discount and free sample products.
• Comprehensive product education through guided learning and certification courses.
• Ample opportunities for growth.
• Eligibility for medical, dental, vision, 401k, vacation, sick, and holiday time, depending on average hours worked.