06135 Assistant Store Manager

About the Role

Store Managers are responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Assistant Managers support the Store Manager in these areas and take full responsibility for all primary duties when the Store Manager is not present.

You will develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability.

Responsibilities

• Brand (30%)
  • Supervise and support daily goals and activities of associates to deliver an exceptional client experience, maximize sales/KPIs, and drive customer loyalty.
  • Ensure both in-store selling and Omni-channel strategies are emphasized.
  • Maintain all brand standards, including merchandising, POGs, marketing, back rooms, and dress code.
  • Act as the main point of contact to resolve customer issues and concerns.
  • Analyze store trends and anticipate customer demands.
• People (30%)
  • Engage, train, and develop teams to achieve positive results.
  • Leverage internal hiring platforms and actively recruit external candidates to fill positions.
  • Identify strengths and opportunities for each associate and address them through coaching or counseling.
  • Hold the team accountable to company policies and expectations.
  • Maintain positive associate relations by resolving concerns and keeping associates informed of relevant company information.
  • Build strong working relationships with Store Manager peers and maintain consistent communication with Area/District Managers.
  • Foster an environment of diversity, inclusion, and belonging.
• Operations (30%)
  • Ensure execution of all company processes through training, management, analysis, and continuous improvement.
  • Support digital strategies, including Omni-channel fulfillment (SFS/SDD/BOPIS).
  • Manage inventory through ordering and shipment processing.
  • Manage payroll hours and schedule appropriately to meet business needs.
  • Ensure all store opening and closing procedures are performed correctly.
  • Follow through with company directives, assignments, and projects in a timely and accurate manner.
• Safety/Loss Prevention (10%)
  • Ensure the store environment is safe for associates and customers by enforcing all policies and procedures.
  • Protect company assets by ensuring inventory and cash control procedures are followed to minimize shrink and damages.
  • Analyze and utilize all available reporting, tools, and technology.
  • Ensure stores are compliant with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Minimum 3+ years of retail sales/customer service experience preferred.
• At least 1+ year(s) of prior management experience preferred.
• Ability to lead or support a team of associates to meet business objectives.
• Effective communication skills with both team and management.
• Must have scheduling availability to meet the needs of the business.
• Cosmetology license desirable, but not required.

Skills

• Passionate Learner: Desire to grow and learn.
• Flexible Agile Adapter: Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations.
• Talent Builder: Builds competent, diverse teams by hiring, developing, motivating, and coaching talent.
• Effective Communicator: Expresses information candidly and creates an engaging, open environment.
• Team Builder: Develops strong partnerships and engages with associates at all levels across different functions/segments.
• Customer Focused Partner: Understands and works to meet the needs of external and internal customers.
• Results Driver: Drives and delivers plans, holds self and team accountable to high standards.
• Strategic Thinker: Demonstrates vision and broad perspective to drive business performance.
• Big Picture Thinker: Executes and adapts plans, follows through on commitments, and keeps up with the pace of the business.
• Problem Solver Decision Maker: Analyzes information and objectively evaluates alternatives to make sound decisions.

Working Conditions

• Requires physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities.
• Recurring lifting of moderately heavy items such as shipment or record boxes.
• May require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
• May be required to work in other stores from time to time.
• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of offices, meeting rooms, retail stores, and residences.
• The work area is adequately lighted, heated, and ventilated.