0601 - Part-Time Manager

About the role

Claire’s has safely pierced over 110 million ears worldwide and operates under a structured, step-by-step clinical piercing approach that prioritizes safety, sterility, and informed guest education at every stage of the service. Our Piercing Specialists complete structured certification and ongoing skill validation to ensure every piercing is delivered with precision, consistency, and confidence — especially for first-time and pediatric guests.

Responsibilities

• Piercing Excellence | Clinical Standards
• Deliver professional ear-piercing services in accordance with Claire’s Clinical Piercing Standards and safety protocols.
• Follow all sterilization, hygiene, and infection-prevention procedures with precision and consistency before, during, and after every service.
• Educate guests and guardians through informed consent, eligibility screening, and clear aftercare instructions.
• Maintain certification requirements and complete ongoing piercing skill development training.
• Customer Experience | Brand Ambassador
• Inspire customers and teammates through confident brand storytelling.
• Consistently deliver friendly, engaging services that keep customers coming back and build loyalty to the brand.
• Lead by example on the sales floor, demonstrating strong selling behaviors and styling expertise.
• Address customer concerns with empathy and escalate appropriately when needed.
• Sales Performance | Results Drive
• Shift-level piercing and retail conversion, ensuring strong product attachment and consistent service execution across the team.
• Coach associates in real time to improve consultation quality, attachment behaviors, and overall selling effectiveness.
• Support execution of promotions, campaigns, and sales-driving initiatives.
• Use product knowledge and trend awareness to influence purchasing decisions.
• People | Team Leadership
• Build strong relationships with peers and contribute to a positive, inclusive, and high-energy team culture.
• Reinforce selling standards, service expectations, and brand behaviors.
• Support the coaching and motivation of Sales Associates through real-time feedback.
• Act as a role model for reliability, professionalism, and accountability.
• Operations | Shift Leadership
• Open and close the store and manage cash handling accurately.
• Maintain visual merchandising standards and ensure stock areas are organized.
• Support shipment processing, inventory accuracy, and adherence to safety and loss prevention practices.
• Maintain a clean, organized, and visually appealing store that reflects Claire’s brand standards and creates a great shopping experience.
• Execute operational tasks and company initiatives as directed by store leadership.

Job Requirements

• Previous retail experience, with exposure to sales or leadership responsibilities preferred.
• Strong customer service and selling skills.
• Ability to provide feedback and guidance to peers in a supportive way.
• Comfort operating POS systems and handling cash accurately.
• Ability to stand and move throughout the store for extended periods.
• Ability to lift, carry, and move merchandise (up to 25–75 lbs as required).
• Ability to bend, reach, stoop, and use ladders or step stools safely.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must become a certified Claire’s Piercing Specialist and perform piercings in strict accordance with documented clinical, safety, and hygiene standards.
• Comfortable working with pediatric and first-time guests.

Additional Requirements

• Commitment to upholding brand values, policies, and safety standards.

Perks and Benefits

• Full-Time employees will be eligible for benefits (Medical, Dental, Vision, Employee Assistance Program, Life Insurance, HSA).
• Generous employee discount on Claire's products.
• Opportunities for advancement and career development.
• Fun and inclusive work environment with supportive teammates.

Candidate Journey

Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self-expression, while also giving us a chance to get to know you better.

Equal Opportunity Employer

Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.