0511 Bookseller

About the role

The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Core competencies

• Interpersonal Skills
• Self-Management

Qualifications and education requirements

• 16 years of age or older
• Successful completion of all required background screenings

Preferred skills

• Strong verbal and written communication skills
• Ability to multi-task
• Previous retail sales experience
• Computer and cash register skills

Physical and environmental requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

Benefits

• Competitive pay with opportunities to earn performance-based incentives that recognize your contributions
• Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts
• Life insurance and disability coverage
• 401(k) plan with company matching contributions
• Generous paid time off
• Special discounts on books, gifts, toys, collectibles, and more
• Confidential counseling, resources, and support for you and your family through the Employee Assistance Program

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.