04 - Engineering Technical Support 1

General Overview

Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team.

Functional Area

ENG - Engineering

Career Stream

OPE - Operations Engineering

Role

Technical Support 1

Knowledge/Skills/Competencies

• Engineering Foundation Competencies
• Knowledge of mechanical design methods, procedures and processes
• Knowledge of and ability to use MCAD systems
• Knowledge of SMT placement equipment, specifications and operation
• Basic knowledge of computer programming
• Knowledge of tooling design and vendor fabrication of mechanical assemblies
• Strong math skills
• Ability to manipulate textual data, edit files and use E-Mail with HP-UX tools
• Ability to compile data, compute quantities, determine materials needed, and prepare cost estimates
• Knowledge of quality standards
• Ability to effectively communicate with a variety of internal customers
• Knowledge of electrical, electromechanical and pneumatic systems and principals of operation
• Knowledge of production operations and operator responsibilities
• Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs
• Knowledge of digital electronics and repair methodologies
• Knowledge of personal computers and Windows applications
• Knowledge of quality standards
• Ability to effectively communicate with a variety of internal customers

Physical Demands

Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc. Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies. Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds.

Typical Experience

Zero to two years of relevant experience.

Typical Education

Two or three year community college diploma in a related field, or an equivalent combination of education and experience. Educational requirements may vary by geography.