02863 Assistant Store Manager

About the Role

Store Managers are responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Assistant Managers support the Store Manager in these areas and are responsible for all primary duties when the Store Manager is not present.

Develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability.

Responsibilities

• Brand (30%):
  • Supervises and supports associates’ daily goals and activities to deliver an exceptional client experience, maximizing sales/KPIs and driving customer loyalty.
  • Ensures brand standards are met (merchandising, POGs, marketing, back rooms, dress code, etc.).
  • Acts as the main point of contact to resolve customer issues and concerns.
  • Analyzes store trends and anticipates customer demands.
  • Emphasizes both in-store selling and Omni-channel strategies.
• People (30%):
  • Engages, trains, and develops teams to achieve positive results.
  • Leverages internal hiring platforms and actively recruits external candidates.
  • Identifies strengths and opportunities for associates and provides coaching or counseling.
  • Holds team accountable to Company policies and expectations.
  • Maintains positive associate relations by resolving concerns and sharing relevant Company information.
  • Builds strong working relationships with Store Manager peers and maintains consistent communication with AM/DM.
  • Fosters an environment of diversity, inclusion, and belonging.
• Operations (30%):
  • Ensures execution of all company processes through training, management, analysis, and continuous improvement.
  • Supports digital strategies, including Omni-channel fulfillment (SFS/SDD/BOPIS).
  • Manages inventory through ordering and shipment processing.
  • Manages payroll hours and schedules appropriately.
  • Ensures correct execution of store opening and closing procedures.
  • Follows through with Company directives, assignments, and projects in a timely and accurate manner.
• Safety/Loss Prevention (10%):
  • Ensures a safe store environment for associates and customers by enforcing all policies and procedures.
  • Protects company assets by ensuring inventory and cash control procedures are followed.
  • Analyzes and utilizes reporting, tools, and technology to reduce shrink and damages.
  • Ensures compliance with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Minimum 3+ years of retail sales/customer service experience (preferred).
• At least 1+ year of prior management experience (preferred).
• Ability to lead or support a team of associates to meet business objectives.
• Effective communication skills with team and management.
• Must have scheduling availability to meet the needs of the business.
• Cosmetology license desirable but not required.

Skills

• Passionate Learner: Desire to grow and learn.
• Flexible & Agile Adapter: Adjusts to multiple demands and responds effectively to new circumstances.
• Talent Builder: Builds competent, diverse teams by hiring, developing, motivating, and coaching talent.
• Effective Communicator: Expresses information candidly and creates an engaging, open environment.
• Team Builder: Develops strong partnerships and engages with associates at all levels.
• Customer Focused Partner: Understands and meets the needs of external and internal customers.
• Results Driver: Drives and delivers plans, holds self and team accountable to high standards.
• Strategic Thinker: Demonstrates vision and broad perspective to drive business performance.
• Big Picture Thinker: Executes and adapts plans, follows through on commitments, and innovates.
• Problem Solver & Decision Maker: Analyzes information and evaluates alternatives to make sound decisions.

Working Conditions / Physical Requirements

The position requires physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities. Involves recurring lifting of moderately heavy items such as shipment or record boxes. Requires above-average agility and dexterity. May be required to work in other stores from time to time.

The work environment involves everyday risks or discomforts typical of offices, meeting and training rooms, retail stores, and residences. Requires normal safety precautions (e.g., safe work practices, avoidance of trips and falls, observance of fire regulations and traffic signals). The work area is adequately lighted, heated, and ventilated.