02063 Assistant Store Manager
About the role
The Assistant Manager is responsible for supervising and supporting the direction planning of associates, ensuring optimal customer experiences, and managing store operations. They also support the Store Manager in various areas and are responsible for all primary duties when the Store Manager is not present.
Responsibilities
30% Brand: Supervise and support associates in delivering exceptional customer experiences, maximizing sales and KPIs, and driving customer loyalty. Ensure all brand standards are met and resolve customer issues.
30% People: Engage, train, and develop teams to achieve positive results. Recruit and manage team members, address individual strengths and opportunities, and maintain positive relationships.
30% Operations: Ensure the execution of company processes, manage inventory, payroll, and store opening/closing procedures. Utilize digital strategies and tools for efficient operations.
10% Safety/Loss Prevention: Maintain a safe store environment, enforce policies, and protect company assets. Analyze and utilize available reporting and tools for compliance.
Requirements
High School Diploma or equivalent
At least 18 years of age
Minimum 3+ years retail sales/customer service experience
Minimum 1+ year(s) prior management experience
Ability to lead or support a team of associates
Effective communication skills
Scheduling availability to meet business needs
Cosmetology license desirable, but not required
Competencies
Passionate Learner
Desire to grow and learn
Able to adjust to multiple demands and respond to new circumstances
Able to build competent, diverse teams
Able to express information candidly and create an engaging environment
Able to foster strong partnerships and engage with all associates
Able to understand and meet the needs of external and internal customers
Able to drive and deliver plans, hold self and team accountable, and demonstrate determination to succeed
Able to think strategically and adapt plans to drive business performance
Able to analyze information and make sound decisions
Able to work in various store locations as needed
About Us
We are a leader in wholesale and retail distribution of beauty supplies. Our mission is to provide customers with access to high-quality professional beauty products and exceptional customer service. We value diversity and inclusivity, and we believe that everyone can thrive here. Join us!