0116 Lead Cafe

About the Role

The Café Lead is responsible for ensuring the ongoing success of the café and its operation, including maintaining café conditions and training new baristas.

Responsibilities

• Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place
• Ensure daily use of the Cafe Communication Binder
• Maintain Visual Merchandising guidelines for all Café related merchandise
• Complete the Weekly Inventory Sheet and submit the final document to your District Manager
• Based upon inventory findings, complete the café supply order
• Assist Managers with the training and development of baristas
• Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Café and Bookstore
• Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion
• Successfully promote all Company initiatives when interacting with customers
• Provide the highest level of customer service to each customer
• Monitor and maintain Cafe conditions according to company standards, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building
• Perform other duties as assigned

Core Competencies

• Communication
• Action Orientation
• Interpersonal Skills
• Team Management and Development

Qualifications

• High school diploma or equivalent
• Customer service experience required
• Knowledgeable about café product and café machines, including, but not limited to blenders, ovens, espresso machines, and cash registers
• 18 years of age or older
• Strong verbal and written communication skills
• Successful completion of all background screenings

Preferred Skills

• Strong verbal and written communication skills
• Ability to multi-task
• Cash handling skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

Benefits

• Competitive compensation with opportunities to earn performance-based incentives
• Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts
• Life insurance and disability coverage
• 401(k) plan with company matching contributions
• Generous paid time off
• Employee discounts on books, gifts, toys, collectibles, and more
• Employee Assistance Program providing confidential counseling, resources, and support