00744 Color Consultant

Essential Function

The Certified Color Consultant is our steward to the industry, demonstrating our dominance in all things hair color. The role maximizes sales by creating increased customer retention and loyalty, building lasting relationships with DIY enthusiasts, and driving behaviors that grow brand awareness and hair color market share.

Primary Duties

• Provide an optimal customer experience to ensure the DIY enthusiast successfully achieves their hair color goals.
• Introduce every customer to the Hair Color category, provide color consultations, and utilize selling skills to elevate Sally Beauty as the undisputed leader in hair color.
• Generate cross-category sales by introducing new categories to each conversation, resulting in increased sales and profitability through brand awareness.

Brand

• Deliver behaviors consistent with driving desired client survey scores and reviews.
• Determine customer color and care related needs, and offer professional advice and recommendations to ensure they have the confidence and products needed to achieve their goals.
• Support the team in meeting or exceeding specific hair color sales goals, as outlined by the company.
• Ensure all customer transactions are complete and accurate to drive incremental sales.

Operations

• Record all sales in the POS and handle all monetary transactions, such as sales, returns, and exchanges accurately and efficiently.
• Complete daily paperwork and reporting and make bank deposits, when needed.
• Price merchandise, process back stock, assist with shipment processing, and perform housekeeping duties, such as cleaning.
• Support with planograms, as needed.
• May open and close the store.
• Establish technical expertise pertaining to products, policies, and programs.
• Complete all training programs, as directed.
• Be a continuous learner to stay current on trends in the industry.

People

• Work well with others to get the job done in support of the customer and meeting the needs of the store.
• Collaborate with a wide number of customers and co-workers on a regular basis.
• Assist Store Manager with onboarding and training needs of new associates.
• Mentor other associates to elevate hair color knowledge.
• Be an advocate for diversity, inclusion, and belonging.

Safety/Loss Prevention

• Comply with and know all safety and loss prevention policies.
• Comply with all inventory control procedures & hazardous material.

Requirements

• High school diploma or equivalent
• Must be 18 years of age or older
• 1+ year retail sales/customer service experience preferred
• Ability to communicate with customers, co-workers, and management in a clear, concise manner
• Available to meet the scheduling needs of the business
• Execute product knowledge from training to support with customer service
• Ability to explain product labels
• Follow direction and perform other duties as assigned by Manager
• Comprehensive knowledge of iPad and navigation of the internet and social media platforms
• Ability to present a professional image and interact positively with the public

Competencies

• Pasionate Learner
• Flexible & Agile Adapter
• Talent Builder
• Effective Communicator
• Team Builder
• Customer Focused Partner
• Results Driver
• Strategic Thinker
• Problem Solver & Decision Maker
• Big Picture Thinker

About Us

Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!